•Returns
Please read carefully the description of the item you are interested before you buy it. Check the measurements and note that color may vary a bit from display to display. If you want any additional photos or info, just drop us a note and we’ll be more than happy to help you in any way possible.
We understand that buying through the internet might be tricky so if the item you ordered isn’t exactly what you expected, you can return it (postmarked) to us within 14 days of receiving your order for either exchange it with something else or get a refund. Please send us an email before sending the item back. You are not obliged to provide us with a reason of your decision but if you do so,it will be greatly appreciated :)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.You will receive a refund once we check that everything is in order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that you may not use the item you have received before deciding to return it. The right to return it exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.You can use the original package to send it back or any other box or padded envelope but please make sure to pack it securely because if it gets damaged in transit ,it will not be accepted for return or exchange.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The 14 days return period does not apply for custom made.
•Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@milloobags.com .
•Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
•Exchanges (if applicable)
We accept exchanges. Once the item you originally bought is received and check that it is unused and in its original condition, we'll contact you to arrange the exchange. Customer is responsible for paying the extra shipping costs. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. In case of an exchange, please send us an email at info@milloobags.com before sending the item back. The return shipping address is:
Apostolidis Konstantinos
Magnisias 13,Egaleo
Athens 12242
Greece
•Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Minimizing waste is central to our values, especially with leather. We carefully utilize every inch, ensuring nothing goes to waste through handweaving, demonstrating our commitment to environmental responsibility. Repurposing leather reduces our ecological footprint, creating unique pieces that tell a story of resourcefulness and creativity
We're here to make your experience awesome and always ready to help with any questions or requests you may have. Plus, we offer customization, so you can make your bag just the way you like it. Just let us know what you need, and we'll try to make it happen. Your happiness is what matters most to us, and we're here to make sure you love every part of your MillooBags experience.
We make everything ourselves, right here in our workshop. This means we're in charge of every step, from designing to stitching. Doing it all in-house lets us ensure that each item meets our high standards for quality. When you pick a Milloo bag, you're getting something made with care, from start to finish.
